HI

Can you help?

I need to put together a measurable SLA for Applications Development and Support. I am looking for what typical metrics are used, specifically for Apps Development, and I welcome any examples too!

Regards Nita Patel nita.Patel@kpmg.co.uk

-- Nita Patel (nita.patel@kpmg.co.uk), February 23, 2004

Answers

hi, I think we can help, our product end-end software can measure each transaction by client, network and server time. it is an ideal tool to measure a new application roll out in the testing phase in real time rather than in a development enviorement, please feel free to contact me or visit www.end-endsoftware.com

-- Brian Peck (bpeck@end-endsoftware.com), April 18, 2004.

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In other words, you are looking for project delivery and quality metrics, right?

Earned Value Project Management is a good basis for project delivery. I'd use defect removal ratio (DRE) for the second.

-- Mike Tarrani (mike@tarrani.com), June 07, 2004.