Hello,

As per the screenshot on the page: http://bobduncan.50megs.com/1.htm I am looking for a DETAILED description of this diagram. This PDF only has a brief summary.

If anyone can help, please post me the relevant URLs.

Thanks.

Bob.

-- Bob Duncan (bobduncan@toughguy.net), March 02, 2004

Answers

The diagram you've depicted is too high-level for details. I recommend you get a copy of IT Service Management: An Introduction. FOr more information about this book, and other resources go to http://www.amazon.com/exec/obidos/tg/guides/guide-display/-/39T4XKCI9C F9Z/ref=cm_aya_av.sylt_sylt/102-2747901-3807350 That page contains additional resources, both books and web sites, and can lead you to the information you're seeking.

-- Mike Tarrani (mtarrani@pacbell.net), March 02, 2004.