Hello,

Just brainstorming here I guess, I'm trying to put together for a discussion a comprehensive list of services a typical IT Department might offer customers.

Say for example a University IT Department – they might offer:

Laser Printing Services Email Services Web Access Services

etc….

Can you help me expand this list?

Thank you.

Bob.

-- Bob Duncan (bobduncan@toughguy.net), March 07, 2004

Answers

What you are looking for is a service catalogue. Listing all services, putting them in connection with CI from the CMDB and setting priorities in the treatment of the call/incident entries. if you do it for the first time this wouldtake some 4-5 iterations to put it up and a periode of due diligence to finetune it.

-- alain grijseels (alain.grijseels@amsit.com), June 04, 2004.