I am looking for a quantitative model of ROI of SLM implementation and a ROI model for the implementation of Service Management in IT environments.

Is there any industry data on the business case for implementing SLM?

Can anyone help?

Thanks, Michael.

-- Michael Pook (ba.cir@gmx.de), March 22, 2004

Answers

Michael

Did anyone reply back to you on this? I'm looking for something similar.

Thanks!

-- Kris Sneary (Kris.A.Sneary@mail.sprint.com), August 09, 2004.

Unfortunately not, I`m still waiting ;-)

-- Michael Pook (ba.cir@gmx.de), August 09, 2004.