Looking for a good example of an OLAgreenspun.com : LUSENET : Service Level Management : One Thread |
I am looking for a good example of an OLA specifically around the IT operational area to build a template that suites our requirments, any assistance in this regards would be appreciated.Kind Regards
-- CRAIG COETZER (cmcldg@mailbox.co.za), July 09, 2004
Craig I have a template I took from an ITIL Practioner Class and customized. We just used it in an agreement recently and it worked really well. I'll send it to you.Kris Sneary Sprint IT SLM
-- Kris Sneary (Kris.A.Sneary@mail.sprint.com), February 04, 2005.
I would love to see a copy of this as well if you wouldn't mind sending it to me.Very much appreciated
Jason
-- Jason Taker (jasontaker@sierrasystems.com), February 21, 2005.